I. Installation & Compatibility
Q1: Is it truly a "zero-modification" installation as claimed?
A: Absolutely. Our cooling units feature a modular plug-and-play design. The unit functions as a self-contained pod that slides directly into a standard mini-truck cargo bay. It is secured using a specialized fastening kit, requiring no structural cutting or alterations to the vehicle, allowing a standard truck to become a professional cold-chain vehicle in minutes.
Q2: Does the cooling unit drain the vehicle’s main battery? Will it void the vehicle's warranty?
A: No. Our units are equipped with independent CATL Lithium Iron Phosphate (LFP) battery systems. Since they operate on their own power source, they do not reduce the vehicle's driving range or interfere with the original electrical system, ensuring your vehicle warranty remains fully intact.
II. Performance & Temperature Control
Q3: How does the unit perform in high-ambient temperatures?
A: Equipped with a high-efficiency DC frequency-conversion compressor, the unit can drop from ambient room temperature to -10°C within just 20 minutes. We maintain a precision of ±0.5°C, ensuring stable internal conditions even in outdoor temperatures exceeding 35°C, meeting the strict requirements for pharmaceuticals and fresh produce.
Q4: How reliable is the battery in extreme climates?
A: We exclusively use CATL cells, the global leader in battery technology, known for high cycle life and thermal stability. The battery pack is IP54-rated for dust and water resistance and includes an integrated Thermal Management System (TMS) to ensure safety and efficiency in both scorching heat and freezing cold.
III. Intelligence & Connectivity
Q5: Does the IoT system support international networks? How is data integrated?
A: Our embedded 4G modules support global mainstream frequency bands.
Localization: We can configure units to use local SIM cards based on your region.
Integration: We provide open API interfaces, allowing real-time data (temperature, humidity, GPS, and battery status) to be seamlessly integrated into your existing Fleet Management System (FMS).
Q6: How do you ensure traceability for high-value cargo like vaccines?
A: Our system is fully compliant with GSP (Good Supply Practice) standards. Users can monitor real-time temperature curves via the cloud. If the temperature exceeds the preset threshold, the system triggers instant alerts via App or SMS. Automated historical reports can be exported at any time for compliance audits.
IV. OEM/ODM & Customization
Q7: Can you customize the dimensions to fit specific mini-truck models in our market?
A: Yes. As an OEM/ODM provider, we offer deep customization. Beyond branding (white-labeling), we can adjust the external dimensions, cooling capacity, and battery size to match your specific vehicle fleet and payload requirements.
Q8: What is your after-sales support structure for international clients?
A: We offer a comprehensive warranty on core components (Battery, Compressor, Controller). For bulk orders, we provide a "
Spare Parts Package" (wear-and-tear items) and offer 24/7 remote technical support and video-based maintenance training to ensure zero downtime for your operations.
V. Sustainability & ROI
Q9: What is the cost-benefit of this system compared to traditional diesel refrigeration?
A: Traditional diesel units are costly due to high fuel consumption during idling and frequent mechanical maintenance. Our system, powered by intelligent frequency-conversion technology (Max Power 800W), reduces energy costs by 75% to 85% compared to diesel. Most clients see a full Return on Investment (ROI) within 12 to 18 months through fuel savings alone.
